Simple, Strategic, and Built to Work With Your Team

We’re not another software tool or scripted call center.
We’re an extension of your team. Real people, real conversations, real outcomes.

Here’s how we partner with institutions to design and deliver high-touch, high-engagement outreach.

Our Process: From Planning to Reporting

1. Strategy & Alignment
We kick off with a planning session to understand your goals, timeline, and student audiences. Together, we build a campaign plan that supports your team and fits your calendar.

2. Setup
We help define outreach lists and customize scripts, messaging, and success criteria. You stay in control—we provide templates, but everything reflects your voice.

3. Multi-Channel Outreach Begins
Our trained agents begin contacting students by phone, text, and email. We qualify leads, document responses, questions, concerns, and next steps for every contact attempt.

4. Reporting & Insights
You get regular reports with outreach stats, student feedback, and call-level data. Spot trends, identify roadblocks, and fine-tune your strategy on the fly.

5. Debrief & Recommendations
At the end of each program, we walk through performance results and deliver insights to guide your next move—whether that’s re-engagement, reallocation, or deeper follow-up.

Communication Channels We Use

Phone Calls

(Live-agent, non-scripted)

SMS Text Message

Personalized Email Follow-ups

Leave a Voicemail

(Optional)

Secure File Reporting

All outreach is FERPA-compliant and handled with care. We use student-first language and prioritize clarity, consent, and compassion in every interaction.

Why Institutions Choose CompleteU

Higher Ed Expertise: We partner closely with enrollment and student success leaders to understand their goals—and design outreach that supports them.
Transparent & Accountable: You’ll always know what’s happening, when, and why.
Human-Powered: We use empathy, not automation, to engage your students.
Light Lift for Your Team: We handle the heavy lifting and plug in where you need us most.
Full-Service Support: We don’t hand you a platform—we handle the outreach, student conversations, and keep your team in the loop every step of the way.

Let’s build a strategy that fits your goals and your calendar.